A Promise to Resolve Complaints

If you have a complaint against a direct selling company that is a member of the Direct Selling Association (DSA), such as lia sophia, we encourage you to contact your Advisor immediately and explain your concerns. If the Advisor does not resolve the problem to your satisfaction, call or write lia sophia and explain the situation and outline the steps you would like to see taken. If lia sophia does not resolve your problem, you may file a complaint with the DSA Code Administrator online or in writing. The Code Administrator, who is not affiliated with any member company, will work to resolve the complaint to the satisfaction of all parties involved. All DSA member companies agree to honour the Administrator's decision. To learn more about the DSA Code of Ethics and the process for filing a complaint, visit the DSA Web site at www.dsa.ca.

Our Commitment to lia sophia Customers

As a consumer, you should expect salespeople to:

• Tell you who they are, why they're approaching you and what products they are selling.
• Promptly end a demonstration or presentation at your request.
• Provide a receipt with a clearly stated cooling-off period permitting the consumer to withdraw from a purchase order within a minimum of three days from the date of the purchase transaction and receive a full refund of the purchase price.
• Explain how to return a product or cancel an order.
• Provide a written receipt that identifies the company and salesperson, including contact information for either.
• Respect your privacy by calling at a time that is convenient for you.
• Safeguard your private information.
• Provide accurate and truthful information regarding the price, quality, quantity, performance, and availability of their product or service.
• Offer a written receipt in language you can understand.
• Offer a complete description of any warranty or guarantee.

Our Commitment to our lia sophia Advisors

As a salesperson, you should expect a DSA member company to:

• Provide you with accurate information about the company's compensation plan, products and sales methods.
• Describe the relationship between you and the company in writing.
• Be accurate in any comparisons about products, services or opportunities.
• Refrain from any unlawful or unethical recruiting practise and exorbitant entrance or training fees.
• Encourage you to abide by the requirements of the Code of Ethics.
• Safeguard your private information.
• Provide adequate training to help you operate ethically.
• Base all actual and potential sales and earnings claims on documented facts.
• Explain the repurchase option in writing.
• Have reasonable start-up fees and costs.

The DSA Code of Ethics Serves Our Consumers and Advisors

As a proud member of the DSA, lia sophia is committed to the highest ethics in business practices. We pledge to abide by the DSA Code of Ethics' standards and procedures. Compliance with the Code of Ethics is a requirement for joining and maintaining membership with the DSA. The code speaks to both the consumer and seller, and ensures that statements made by member companies are honest. By doing business with a DSA member company, you can be assured you are dealing with a company serious about providing quality and service at the highest levels.

FJATA

lia sophia is honored to be a member of the Fashion Jewellery and Accessories Trade Association (FJATA), which represents the interests of U.S.-based manufacturers, suppliers and retailers of fashion jewellery and accessories. The FJATA has more than 225 member companies throughout the country. All members operate in a highly dynamic and competitive segment of the fashion industry with the goal of providing attractive and high-quality jewellery and accessories to Customers.

PCI Compliance

Identity and credit card theft continues to be a growing concern among consumers today. That’s why lia sophia is proud to be a participating member of the Payment Card Industry Council, and undergoes an annual audit of compliance with the Council's PCI Data Security Standard. By maintaining this association and adhering to this comprehensive standard,
lia sophiademonstrates its commitment to proactively protecting customer account data.

VeriSign Authentication Services

We use industry-leading technology to ensure any personal information you voluntarily submit is safe, including secure sockets layer (SSL) technology to protect the storage and transfer of your personal information. We also use digital secure server identification from VeriSign to provide you with the best protection technology on the Internet.