How do I return/exchange an item?

Jewellery may be returned due to a manufacturer's defect with your receipt for the same item or a change in ring size, a refund or for a Credit Note to choose another item.

Please fill out the Exchange Form located on www.liasophia.ca click on the Returns + Exchanges link found at the bottom of all pages.

Or click the link below:

Online Exchange Form

Please place the jewellery in a box or padded envelope. Make a copy of your Customer Purchase Receipt/Proof of Purchase and mail it with your jewellery and Exchange Form to:

lia sophia Canada, LP
75 West Wilmot Street
Richmond Hill, ON L4B 0B7

If you purchased your jewelry more than 120 days ago, please include a $5 per item handling fee.

If you are requesting a refund, please record the item(s) you are returning for a refund in the area marked "Please list item(s) being returned:" on the exchange form and supply a copy of your original Customer Purchase Receipt/Proof of Purchase that you received with your jewellery. (A Customer Selection Ticket is not the receipt.) All jewellery purchases (with receipt) are refundable within 45 days from the date we shipped the original order.

lia sophia is not responsible for lost or misdirected mail. We also recommend that you return your item(s) in a padded envelope. This will protect your jewellery and help to prevent a torn envelope, which could result in the item being lost through the mail. lia sophia is not responsible for return shipping fees.

For faster delivery of a Credit Note, please include your e-mail address on the Exchange Form. We will send it straight to your e-mail inbox (and mail it as well), and you can redeem it immediately for another item(s). You now have the power to place your order, and you will also receive the tracking information to track its progress.

How do I locate an Advisor near me?

For more information on locating an Advisor near you or on becoming an Advisor, please go to: www.liasophia.ca and click the "Talk to Us" link, found at the bottom of all pages. Please complete and submit the form.

What is the guarantee on lia sophia jewelry?

At lia sophia, Customer satisfaction is our No. 1 priority. To ensure that we always exceed your expectations, we offer a full Lifetime Replacement Guarantee. Merchandise must be purchased through an authorized representative of lia sophia for this guarantee to apply. Because the Lifetime Replacement Guarantee is offered by lia sophia, ALL returns or exchanges MUST be handled through the company and NOT the Advisor. Shipping charges are not refundable, and cash refunds are not available after 45 days from original Show ship date.

• Jewellery may be returned for replacement due to a manufacturer's defect, with your original Customer Purchase Receipt/Proof of Purchase. Return shipping is at the Customer's expense.
• Jewellery returned within 120 days will be replaced at no charge. If your original selection is no longer available, you will receive a Credit Note.
• Credit Notes received for a return item will expire in six months from the date issued.
• After 120 days, please add a $5 PER ITEM handling charge.

Lifetime Replacement Guarantee does not cover lost jewellery.

How do I place an order with my Credit Notes?

To place an order on an Advisor's Personal Web Site go to:

• The Advisor's site, or click on the link provided in your e-mail
• Click on "Browse Our Jewellery"
• Click on "Have an Exchange Credit Note? Click here" (located all the way to the right)
• Enter your Exchange Credit Note
• Browse the Catalogue or enter your selection in the search engine
• Once you have selected, click on "Add to Cart"
• Once you are done ordering, click on "View Cart"
• Confirm your order and click "Continue"
• Enter your name and address
• If you have a balance owed, you may enter additional Notes or pay with a credit/debit card

To place a Credit Note order on www.liasophia.ca:

• Click on "Catalogue" at the top of any page.
• Click on "Have an Exchange Credit Note? "Click here" Upper right of page
• Enter your Exchange Credit Note number
• Browse the Catalogue or enter your style number in the search engine
• Click "Add to Cart"
• Once you are finished, click "View Cart"
• Follow the screens to the end of the order
• If there is a balance due, you will be able to enter more Credit Notes or pay with a credit card

Why is each Customer charged shipping when the orders do not ship to them directly?

The $4.50 charge per order covers much more than shipping your jewellery. It also includes the costs of insurance, individual jewellery packaging, labels and Distribution Center handling costs.

Does your jewelry contain nickel?

Yes, we do have nickel in our jewellery, and all jewellery contains some level of nickel. Nickel is used in fine and fashion jewellery as an alloy that enhances brilliance in the metal. lia sophia jewellery is plated with more mils of the gold or rhodium over the nickel to assure longer wear.

Most people with sensitive ears are actually reacting to nickel. For Customers with allergies, we recommend earring styles that use fish-hook, euro-wire or styles with no backing. This will allow air to pass and extend wearability.

What is your jewellery made of?

All of our jewellery starts out with a base of white metal or brass. This is then electroplated in a gold or rhodium solution for plating color. In the gold solution, there is real gold which is electrically bonded in the plating process.

Does lia sophia jewellery contain lead?

In 1986, California voters approved an initiative requiring their State to publish a list of chemicals known to cause cancer, birth defects or other reproductive harm. It also requires businesses to notify California residents about significant amounts of these chemicals in the products they purchase, in their homes or workplaces or that are released into the environment. California's Proposition 65 is the first and only law of its kind in the United States. Many businesses look to California's guidelines as an acceptable standard for their own operations.

Effective March 1, 2008, California further DECREASED the percentage of lead that is acceptable in jewellery products shipped there. With that in mind, we conducted a detailed product review and made any adjustments necessary.

When dealing with lead, the primary concern is ingestion. Understandably jewellery should never be placed in an individual's mouth.

Due to more stringent guidelines regarding lead in children's jewellery, coupled with the slight potential for very young children to ingest jewellery, we want to be clear that our products are not intended for use by children under 17 years of age. While individual states define the legal age of a "child" in a variety of ways, all states agree that at the age of 17, a person is not considered a child. Therefore, we suggest that our jewellery only be worn by those 17 or older.

How can I have my jewellery repaired?

As stated in our guarantee, we do not repair merchandise, but will replace it with a new item providing it is still a current item. If it is not a current line item, a credit note will issued. Broken merchandise will not be returned.

What do I do if I have lost or misplaced my receipt?

lia sophia requires a Customer Invoice/Purchase Receipt to process a return or exchange. However, if we can verify your purchase in our system, we can honour your exchange. Please note that an original receipt is required for a refund within 45 days.

For an exchange for the same item or a Credit Note, please provide us with the following information:

• Order Number
• or
• Advisor Name
• Hostess Name
• Date of Show
• Item Exchanging